Company Name: Chelvy Systems and Solutions
Platform: Trukzy / trukzy.com
Chelvy Systems and Solutions operate the Trukzy.com, a delivery aggregator platform connecting customers, delivery partners, and merchants. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information.
1. Information We Collect
We collect the following categories of information:
1.1 Personal Information (provided by you):
- Name, mobile number, email ID
- Address(es) for pickup and delivery
- KYC details (for delivery partners/suppliers)
- Payment details (UPI, credit/debit card, wallet)
1.2 Automatically Collected Information:
- Device details (model, OS, IMEI, IP address)
- Location/GPS data (for route optimization and order tracking)
- App usage logs, browsing information, cookies
1.3 Third-Party Information:
- If you sign in via Google, Facebook, or other platforms, we may receive basic profile information.
- Payment gateway partners may share transaction status.
2. How We Use Your Information
- Enable bookings, deliveries, and related services
- Process payments and settlements
- Provide real-time tracking and order updates
- Improve app performance, customer support, and safety
- Send notifications, promotions, and service-related communication
- Comply with legal, regulatory, and tax obligations
3. Sharing of Information
- Delivery Partners (limited to name, contact, pickup & delivery details)
- Merchants/Businesses (for fulfilling orders)
- Payment Gateway Providers (for processing transactions)
- Service Providers (IT, cloud hosting, analytics, SMS/communication)
- Law Enforcement/Government Authorities (when required under applicable law)
We do not sell your personal data to third parties.
4. Data Storage & Security
- Your data is stored securely on servers located in India and/or abroad (with adequate safeguards).
- We use encryption, firewalls, and reasonable security practices as per IT Rules, 2011.
- Only authorized employees/partners have limited access on a need-to-know basis.
5. Your Rights
- Access, update, or correct your information through the app
- Withdraw consent to certain data processing (may affect service availability)
- Request deletion of your account and data, subject to legal retention requirements
- Opt-out of marketing communications at any time
6. Cookies & Tracking
We use cookies and similar technologies for session management, analytics, and personalized experience. You can control cookies via browser/app settings.
7. Children’s Privacy
Our services are not directed to children under 18 years. We do not knowingly collect personal data from minors.
8. Data Retention
We retain your personal data for as long as required for business, operational, or legal purposes. Delivery and transaction data may be retained for 8 years as per law.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be notified through the app/website. Continued use of services after changes constitutes acceptance.
10. Grievance Officer
As required under the IT Act, 2000 and rules made thereunder, we have appointed a Grievance Officer:
- Name: Mithesh J
- Designation: Grievance Officer
- Email: privacy@trukzy.com
- Address: 452, Vasanta Vallabha Nagara, Bangalore -560 061
